Case Study about how Companies Communicate their Brands on Social Media

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Brand equity relates to the difference of a product if it is identified by its brand or not (Ibid). Brand equity is described in four different stages, as presented below in figure 2. Firstly identity, it is important that the customers know who the company is and what it stand for. Second stage is meaning, what do the customer associates with the brand and what is core of the brand. Third stage is response from the customers, the customer’s opinions about a brand. Fourth stage is about relationships, what the relationship is with the customers (Keller, 2008) Figure 2 Brand Equity Source: Keller, 2008 9

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