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General terms and conditions Riffelalp Resort AG 1. Basic provisions These General Terms and Conditions (GTC) govern the legal relationship between the guest / customer, referred to hereinbelow as the "Guest", and Riffelalp Resort AG as the operator, referred to hereinbelow as the "Hotel". For simplicity's sake, the term "Contract" is always used in these GTC regardless of the particular service concerned. The terms and conditions of the Hotel as valid on conclusion of the Contract shall be exclusively applicable. General terms and conditions stipulated by the Guest shall apply only if this is explicitly agreed in writing prior to signing the Contract. Should individual provisions of these GTC be ineffective or invalid, the validity of the Contract and of the remaining provisions of the GTC shall not be affected thereby. The statutory provisions shall apply in addition. 2. Place of jurisdiction / applicable law The place of jurisdiction for any disputes arising from this Contract shall be Visp in the Canton of Valais, unless any other mandatory place of jurisdiction is stipulated by law. All contractual agreements and those regarding reservations, any supplementary agreements and general terms and conditions shall be governed solely by Swiss law. The place of performance and payment shall be the registered office of the Hotel. 3. Definitions Groups: "Groups" for the purposes of these GTC are travel groups comprising a minimum of 10 booked rooms. Written Confirmations: written confirmations are also deemed to include fax and email messages. The Contracting Partners are the Guest and the Hotel. 4. Subject of Contract / scope of validity The Contract for the rental of (bed)rooms, seminar rooms, other spaces and the purchase of other goods and services shall come into being on written confirmation by the Guest or the party concluding the Contract. A reservation made on the actual day of arrival shall be binding as soon as it is accepted by the Hotel. Amendments to the Contract shall become binding on the Hotel only when they are reconfirmed (in writing). Unilateral amendments or additions to the Contract by the Guest shall be without effect. Subletting and re- letting of the rooms made available and their use for purposes other than accommodation shall require the prior written consent of the Hotel. 5. Scope of performance The scope of performance under the Contract is determined on the basis of the Guest's reservation which is effected individually and is confirmed. Notwithstanding other contractual agreements, the Guest shall not be entitled to a specific room. If no rooms are available in the Hotel even though a reservation has been confirmed, the Hotel must inform the Guest promptly and must offer an equivalent substitute in a hotel in the village of Zermatt in a comparable or higher category. Any additional expense for the substitute accommodation shall be borne by the Hotel. If the Guest declines the substitute room, the Hotel must immediately reimburse any payments already made by the Guest (e.g. deposits/advance payments). No further claims on the part of the Guest shall exist if the substitute accommodation is equivalent. 6. Period of use Without prejudice to other agreements, the Guest is entitled to use the rented rooms from 3 p.m. on the agreed day of arrival until 12 noon on the day of departure. In case of delayed vacation of the room, the Hotel reserves the right to remove the Guest's belongings from the room and to keep them at a suitable location in the Hotel. 7. Prices / obligation to pay The prices notified by the Hotel are understood to be in Swiss francs (CHF) and they include statutory value added tax (VAT). The Guest is obliged to pay the Hotel's agreed or applicable prices in return for giving the bedroom to the Guest and for any additional services provided to the Guest. This shall also apply to orders placed by persons accompanying and visiting the Guest. Any increase in statutory taxes or similar dues after the Contract has been concluded shall be borne by the Guest. Prices indicated in foreign currencies are for guidance purposes only and shall be converted at the relevant rates on the day in question. The prices confirmed by the Hotel shall be valid in all cases. Riffelalp Resort 2222 m, CH-3920 Zermatt / www.riffelalp.com / reservation@riffelalp.com / Tel: +41 27 966 05 55PDF Image | Riffelalp General Terms and Conditions
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