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Prices may be modified by the Hotel if the Guest subsequently effects changes to the number of rooms booked, the service to be provided by the Hotel or the duration of the Guests' stay. To guarantee the booking the Hotel request the Guest’s credit card details or depending on the agreement, a prepayment. The final bill includes the agreed price plus any additional amounts incurred due to additional services provided by the Hotel for the Guest and/or the persons accompanying the Guest. Without prejudice to other agreements, the final bill must be paid at or before checkout on the day of departure, in cash in Swiss francs or by means of an acceptable credit card. 8. Withdrawal by the Hotel For objectively justified reasons, the Hotel is entitled to withdraw from the Contract as an exceptional measure with immediate effect, by immediately issuing an unilateral declaration to this effect in writing; examples of valid objectively justified reasons include these cases: • if an agreed advance payment or security deposit is not provided during the period stipulated by the Hotel; • force majeure or other circumstances for which the Hotel is not responsible, which objectively make it impossible to perform the Contract; • bedrooms or other rooms booked or used in the basis of misleading or false information, e.g. regarding the Guest's identity, the purpose of use or the purpose of the stay; • if the Hotel has justified cause to assume that the use of the agreed services could adversely affect the smooth operation of the business, the safety or other Hotel Guests or the Hotel's reputation; • if the Guest has become insolvent (bankruptcy or futile seizure/attachment) or if the Guest has discontinued his/her payments; • if the purpose of or reason for the stay is illegal. • If the Hotel withdraws for the aforementioned reasons, the Guest shall not acquire any claim to compensatory damages, and compensation for the booked services shall basically remain due. 9. Cancellation of the reservation / cancellation charges a) Cancellation A cancellation of the reservation requires the Hotel's written consent. If such consent is not given, the agreed price must be paid even if the Guest does not make use of contractual services. If the Guest fails to appear ("no- show"), at least one night shall be billed. The calculation of the cancellation charges is governed by the receipt at the Hotel of the written cancellation by the Guest. This applies to letters as well as to fax and email messages. If the Guest withdraws from the Contract without an approved cancellation or if specific reserved services are re-booked or cancelled, the Hotel may bill the following cancellation charges. b) Minimisation of loss In case of cancelled individual and Group reservations, the Hotel shall endeavour to place the unused services and facilities elsewhere. If the Hotel can provide the cancelled services to other third parties during the agreed period, the cancellation charge payable by the Guest shall be reduced by the amount which said third parties pay for the cancelled service. 10. Early departure If the Guest departs early, the Hotel is entitled to bill 100% of all the booked services. In case of an early departure, the Hotel shall endeavour to place the unused services elsewhere. If the Hotel is able to provide the unused services to other third parties in the agreed period, the amount of the Guest's bill shall be reduced by the amount which said third parties pay for the cancelled service. 11. Extension of stay Notwithstanding other agreements, the Guest is not entitled to extend his or her stay. If the Guest is unable to leave the Hotel on the day of departure because all options for departure are blocked or unusable due to exceptional unforeseeable circumstances / force majeure (e.g. extreme snowfall, floods, etc.), the Contract shall automatically be extended for the period during which departure is impossible, and the existing conditions shall be applicable. 12. Stay / keys The Hotel room is reserved solely for the registered Guest. (Written) approval from the Hotel is required in order to make the room available to a third party or for use by an additional person. By entering into a Contract, the Guest acquires the right to customary use by all booked persons of the rented rooms and of those facilities of the Hotel which are usually accessible for Guests to use without special conditions, and to customary service. The Guest must exercise his or her rights in accordance with any guidelines for the Hotel and/or Guests (house rules) which may be in force. The room key issued by the Hotel shall remain the property of the Hotel. Loss of the key must be reported to Reception immediately. Riffelalp Resort 2222 m, CH-3920 Zermatt / www.riffelalp.com / reservation@riffelalp.com / Tel: +41 27 966 05 55PDF Image | Riffelalp General Terms and Conditions
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