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The Guest shall be liable to the Hotel for all damage and losses caused by himself or herself, by persons accompanying him or her, and by his or her agents/auxiliaries or participants in his or her event, and the Hotel shall not be obliged to prove that the Guest was at fault in such cases. The Guest shall be responsible for the correct use and proper return of all technical aids / equipment made available to him or her by the Hotel or obtained on the latter's behalf through third parties, and shall be liable for damage and losses. The Guest shall be liable for services performed and expenditure laid out by the Hotel to third parties which are caused by the Guest. c) Third parties If a third party makes the reservation for the Guest, that party shall, as the party placing the order, be liable to the Hotel in respect of all obligations arising from the Contract. Regardless of the foregoing, every party placing an order is obliged to pass on all information relevant to the reservation to the Guest, including these General Terms and Conditions in particular. 17. Dogs Guests may bring dogs into the Hotel only with the Hotel's prior consent and in return for payment of a special charge of CHF 20.- per dog and day. A Guest who brings an animal into the Hotel is obliged to look after or supervise the animal properly during his/her stay, or to have the animal looked after or supervised by a suitable third party at the Guest's expense. The Guest has to keep the dog on a leash in the hotel building. No animals are allowed in the Restaurant Alexandre and in the St. Trop Alp. 18. Medical emergencies / Swimming pool / Internet / Smoking a) Medical emergencies For medical emergencies, doctors and Air Zermatt are available in Zermatt. As all doctors are located in the village and need to be ready for emergencies, home visits are not possible. The nearest hospital is located in Visp (40 min. by car from Zermatt). For first-aid treatments, the hotel has a well-equipped in-house pharmacy. b) Swimming pool As the pool area is not supervised, the use of the whole pool and wellness area is at the Guests own risk. c) Internet Guests must obtain their log-in data at Reception or by SMS from Swisscom in order to access the internet. This service is free of charge to all Guests. Guests are responsible for the use of their log-in data. They are liable for improper use and illegal conduct during use of the internet. d) Smoking Throughout the Hotel, smoking is permitted only in locations/rooms with signage to this effect. 19. Lost property We keep lost property during the current season. The costs and risk of forwarding such property shall be borne by the Guest. 20. Additional provisions If the Guest wishes to have services that are not provided by the Hotel itself, the Hotel shall merely act as an intermediary. The statutory limitation periods shall be applicable. If such periods can be modified, an absolute limitation period of six months after departure shall apply to claims for compensatory damages on the part of the Guest. Advertisements in the media (e.g. newspapers, radio, television, the internet) referring to events in the Hotel, with or without use of the unmodified corporate logo, require the Hotel's prior written consent. The appropriate authorities shall be notified of any defamatory or slanderous comments posted on rating sites (such as TripAdvisor) regarding services provided by the Hotel, if they are demonstrably false and disproven by the Hotel. The Hotel reserves the right to claim damages and reparation. 21. Means of payment accepted Cash payments, Maestro, Postcard, Visa, Mastercard/Eurocard, China Union Pay, American Express, JCB or Diners Club. To avoid any limits during check-out the Guest can either make a prepayment or the hotel will charge the Guests’ credit card with 50% of the total amount upon arrival. Bank details: Account name: Riffelalp Resort AG, Abt. Buchhaltung, Seiler Hotels Zermatt AG Riffelalp Resort 2222 m, CH-3920 Zermatt / www.riffelalp.com / reservation@riffelalp.com / Tel: +41 27 966 05 55PDF Image | Riffelalp General Terms and Conditions
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